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Lumini FAQ.

Got Questions? We’ve Got Answers!

Thanks for your choice in Lumini Lighting. Lumini strives to provide customers with the highest quality lights, and possess a complete and advance research and manufacturing process for LED lighting products. All the light fixtures, light source, and power supplies are manufactured in our own factory. Due to our advanced manufacturing facilities and extraordinary design ideas, Lumini has achieve a classic high quality lighting fixtures.

In order to provide sincere and high quality service for our clients, please feel free to contact us if you have any questions. We will be happy to provide answers for you.

What your warranty?

Answer : 1 . Full money back within 30 days: If you are not totally satisfied. Please send back the goods to us in original packaging. Please note return delivery is at your cost and initial delivery cost will not be refunded.
2 . 1 year warranty, lifelong maintenance: our products are 100% modular-designed, changing a module is as easy as plug-and-play. If any module got broken, free parts would be sent immediately then you can repair your light with only one screw-driver. Within warranty period, the cost of the parts and shipping are in our charge. More detail check: http://www.luminigrow.com/warranty/

How long will it take?

Answer : Delivery time for small order will be within 1~2 days, bulk order need 15 days. Usually we send the goods by DHL , Fedex, shipping time by express is about 5 days.

How to do when the controller is flashing “SET UP ERROR!”?

Answer :

Method 1: If “CH1 SETUP ERROR”, press “S”, and then press “E” to enter CH1 timer setting, press “S”to find out the wrong timer and revise it according to time sequence.
Method 2: Re-set the controller to “Reset Data to Ex Factory Setting”
1.Press “M” button to enter Auto mode. Press “S”, then the display shows “Auto Setup CH1”.
2.Press “MO” for 4 times until the display shows “Load Default” flashing.
3.Press “E”, the display will show “Load Default OK!”
If you want to go back to Auto mode you need to press “M”; if you want to go on to setup the Auto mode, you need to press “MO” to set the timer and intensity in each channel.

What after-sales services do you offer?

Answer : If you have any problem to use our products, please contact us, we’ll help you to solve it. If any upgrade info, we will inform you at the first time. If any problem with your light, you can find us for help and we’ll try our best to help you.

One More Question?

We welcome you to purchase Asta and Glisten Gemis intelligent aqua light through the

Agencies and Distributors

We also welcome your correspondence!

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